Privacy Policy

Effective Date: August 6, 2026

Medical Disclaimer

The content shared on Mediseva (reels, posts, diet plans, gym routines, doctor consultations, suggestions) is for informational purposes and healthcare connection only, and is not a direct substitute for emergency professional medical advice. Always consult a certified doctor before starting a new health regime.

1. Introduction

This Privacy Policy applies to the Mediseva mobile application and website services. Mediseva is a brand owned and operated by Truebuddy com LLP ("we", "us", or "our"). We are committed to protecting your privacy and security. This document explains how we collect, use, and process your data.

2. Information We Collect

To provide you with high-quality consultation and content experiences on our Android and iOS applications, we collect:

  • Personal Data: Name, email address, phone number, and profile pictures.
  • Consultation Data: Information shared during booking and video/voice calls with healthcare experts.
  • Media Access: With your permission, we access your camera, microphone, and gallery to upload health reels/posts and facilitate teleconsultation services.
  • Location: Location permission is used to identify available healthcare providers and locate nearest clinics/services.

3. App Permissions (Android & iOS)

Our app requires specific permissions to function correctly:

  • Camera & Microphone: Required to upload video reels, share posts, and conduct live consultations.
  • Storage & Gallery: To pick and upload profile images, documents, and videos.
  • Location: Used for tracking locality to suggest nearby doctors or clinics.
  • Notifications: To remind you of consultation bookings, doctor responses, and community updates.

4. How We Use Your Data

Your data is used to maintain your social profile, process consultation requests securely, recommend relevant doctors/trainers, and improve our health awareness algorithms. We do not sell your personal health interests or medical history to third-party advertisers.

5. Data Retention & Deletion

We retain your personal information for as long as your account is active. Users have the right to request deletion of their accounts and all associated reels/posts via the Delete Account Request page in the application or portal.

6. Third-Party Services & Payment

We utilize secure third-party platforms to process payments (e.g., Razorpay, Cashfree) and to store media content safely. All payment information is directly handled by certified PCI-DSS compliant gateway services.

7. Contact Us

If you have questions regarding this Privacy Policy or your data, contact us at:

Truebuddy com LLP

Email: support@medicalseva.in

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